Terms and Conditions

University of Exeter Students’ Guild 

Registered as a Company in England & Wales

Company number: 7217324

Registered office: Devonshire House, Stocker Road, Exeter, Devon, EX4 4PZ

Registered UK Charity Number: 1136468

VAT Registration Number: GB 142053412


Exeter Students’ Guild Trading Limited

Registered as a Company in England & Wales

Company number: 8621531

Registered office: Devonshire House, Stocker Road, Exeter, Devon, EX4 4PZ


Buying Online

When making a purchase from or via University of Exeter Students’ Guild for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Natwest Streamline Merchant Services. All payments are made to University of Exeter Students’ Guild and will appear on your bill as "EXETERGUILD.COM"

University of Exeter Students’ Guild does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from no-reply@exeterguild.com to your message centre inbox on the Account section of the website. This can additionally be viewed at a later date by viewing 'Purchase History' in the Account section of the website.

To edit this address, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Payment Fees

Online purchases of products and services incur a transaction fee. This covers the costs incurred in delivering products and services online through our payment gateway based on your method of payment. Payment fees can be avoided by purchasing the products directly from the outlet on campus or from the Guild Information Point for Tickets and Memberships. These fees are non-refundable and are outlined below.

Payment Method

Fee (incl. VAT)

Debit MasterCard




UK Maestro


Visa Electron




Visa Debit/Delta




General Terms & Conditions  


By purchasing clothing and merchandise from www.exeteruniversity outfitters.com you agree to the following Terms & Conditions:

Website Use

Acceptable Use Policy

This Acceptable Use Policy is intended to help create an atmosphere in which freedom of speech is balanced by self-discipline and a mature attitude to discussion. We encourage people to join these discussions and it would therefore be very surprising if exchanges did not occasionally become a little heated.

Discussion Moderators are available to help you to get the most out of participating in online discussions and to ensure that these rules are observed.

By participating in the portal and forums, you are deemed to have agreed to abide by the rules. Although the Moderator cannot take responsibility for monitoring every message that is sent to the website, we must reserve the right to remove items submitted from anyone who repeatedly ignores these rules.

Use of Language

Messages should not be malicious or designed to offend. In particular, the use of swear words or undue profanity is discouraged. By participating in any discussion, you undertake to indemnify us and our employees and sub-contractors against any liability arising from any obscene, defamatory, seditious, blasphemous or other actionable statement published by you on this site and against all damages, losses, claims and costs (including, without limitation, fines and expenses arising out of or incurred in conducting or defending any proceedings) arising from any such actionable statements.

Advertising and Research

Advertising and Research will only be accepted when operated by or approved through the University of Exeter Students’ Guild Communications & Marketing or Sales Department. A fee will be charged for this service.

Complaints about a Breach of these Rules

Complaints about a breach of these Rules should ONLY be made by private email to Communications & Marketing Manager in the first instance. They will duly notify the University of Exeter Students’ Guild Website Administrators of this breach.

The Students’ Guild Administrators will take timely and appropriate action with regard to the complaint.

Deliberate Abuse and / or Misuse of the Portal

Any attempt to circumvent or manipulate your access rights to the portal will be treated as a disciplinary offence and treated in accordance with the University of Exeter Students’ Guild's disciplinary procedures. Your access to this site is granted to you as an individual and your login details should be treated as strictly private and confidential in line with the University’s IT Policies. It is a disciplinary offence to share your access details with other users. Should you suspect that your account is being used by another person, you should change your password immediately.

Site Content

Whilst every effort has been made to ensure the accuracy of information displayed on this site, no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.

University of Exeter Students’ Guild will accept no responsibility for any loss or damage of whatever nature arising from the use of, or inability to use, this site, or from any error or omission in information contained in the site.

University of Exeter Students’ Guild reserves the right to amend or otherwise alter the information displayed on this site. Whilst every effort is made to ensure this site provides a safe environment for all visitors, the dynamic and open nature of areas such as the discussion forums and notice boards prevent the Students' Guild from monitoring all content posted here. Content of a questionable nature can be reported to the Communications & Marketing Manager in the first instance. Any links to other websites provided by this website have been included for convenience only, and University of Exeter Students’ Guild accepts no responsibility or liability for the contents of any linked website. The inclusion of any link does not imply endorsement by University of Exeter Students’ Guild of any linked website or its provider. Copyright in the content of the site and Students’ Guild trademarks, logos and brands contained in the site belongs to the University of Exeter Students' Guild. Users are permitted to download and store (on a temporary basis) any of the contents of this site, provided this is solely to view such contents using a personal computer. Users are forbidden to permanently copy or store or in any way redistribute the contents of this site unless explicitly authorised to do so.

University of Exeter Students’ Guild is not responsible for the content for third party sites.