University Outfitters

Orders and Payments

Buying Online:

When making a purchase from or via University of Exeter Students’ Guild for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Natwest Streamline Merchant Services. All payments are made to University of Exeter Students’ Guild and will appear on your bill as "EXETERGUILD.COM"

University of Exeter Students’ Guild does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from no-reply@exeterguild.com to your message centre inbox on the Account section of the website. This can additionally be viewed at a later date by viewing 'Purchase History' in the Account section of the website.

To edit this address, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Purchase:

Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination. A receipt email will be sent upon completion of your order. Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at guildshop@exeterguild.com Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.

Should you wish to collect your items in store, please select to do so at the checkout. You will be contacted once your item is ready for collection.

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