University Outfitters

Terms and Conditions

University of Exeter Students’ Guild

 

Registered as a Company in England & Wales

Company number: 7217324

Registered office: Devonshire House, Stocker Road, Exeter, Devon, EX4 4PZ

Registered UK Charity Number: 1136468

VAT Registration Number: GB 142053412

 

Exeter Students’ Guild Trading Limited

 

Registered as a Company in England & Wales

Company number: 8621531

Registered office: Devonshire House, Stocker Road, Exeter, Devon, EX4 4PZ

 

 

Buying Online

 

When making a purchase from or via University of Exeter Students’ Guild for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Natwest Streamline Merchant Services. All payments are made to University of Exeter Students’ Guild and will appear on your bill as "EXETERGUILD.COM"

University of Exeter Students’ Guild does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from no-reply@exeterguild.com to your message centre inbox on the Account section of the website. This can additionally be viewed at a later date by viewing 'Purchase History' in the Account section of the website.

To edit this address, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

 

Payment Fees

 

Online purchases of products and services incur a transaction fee. This covers the costs incurred in delivering products and services onlinethrough our payment gateway based on your method of payment. Payment fees can be avoided by purchasing the products directly from the outlet on campus or from the Guild Information Point for Tickets and Memberships. These fees are non-refundable and are outlined below.

Payment Method

Fee (incl. VAT)

Debit MasterCard

3.516%

Solo

3.516%

UK Maestro

3.6%

Visa Electron

£0.42

Visa

3.180%

Visa Debit/Delta

£0.42

Mastercard

3.516%

Delivery Policy

UK Deliveries will normally be made within 3-5 working days of receiving the order and payment subject to stock availability, postage option selected, and demand. Postage charges apply and charges will be detailed at point of order. These delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Delivery will be made to the address specified by you on the completed order form.

Goods sold by Student Groups and Societies will usually be offered for collection, details of which will be provided at time of ordering. Any enquiries relating to items orderd from Student Groups and Societies should be directed to the relevant commitee member as detailed on their Guild Profile Page. Further information is avialble from Activities and Volunteering.

Tickets

 

Individual events may have terms and conditions which supersede these and will be outlined at the time of purchase.

  1. RAG Headline Event Terms & Conditions

General Terms & Conditions

 

  1. UNIVERSITY OF EXETER STUDENTS' GUILD OPERATES A COMPLETELY ELECTRONIC TICKETING SYSTEM. All tickets purchased online or at Guild Information Point are assigned to your personal account and then accessed on the door by scanning your UniCard. You can check your purchase history at any time by logging into the Students’ Guild website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen.
  2. MEMBERS OF THE GENERAL PUBLIC: Please note that we do not issue physical tickets for events at University of Exeter Students’ Guild. Your tickets are assigned to your personal account and then accessed at the door by quoting either your name or reference number (as noted on the confirmation email you should receive after completing your purchase). If you are able to bring a print-out of this email, it will speed the process along on the door. You can check your purchase history at any time by logging into the Students’ Guild website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen.
  3. TICKETS BOUGHT VIA EXTERNAL OUTLETS: If you are attending a gig at University of Exeter Students’ Guild and have purchased tickets from an external outlet, they will advise you as to whether or not they will be sending out physical tickets prior to the event. If this is not the case, your details will be referred to us and we will cross your name off a purchasers list at the door.
  4. BRINGING GUESTS TO UNIVERSITY OF EXETER STUDENTS' GUILD: UniCard holders are able to bring a maximum of 1 guest to any event. The easiest way for students to do this is to purchase their guest’s tickets on their Students’ Guild account - your guest will then need to arrive with you to the event and bring their own photo ID as proof of age.
  5. IDENTIFICATION: Students must bring their UniCard to every event they wish to attend for identification purposes. For members of the public, photo ID will be required (e.g. passport, driving licence, and proof of age card).
  6. AGE RESTRICTION: All regular nightclub events are restricted to AGE 18+ unless specifically noted on the event page. All attendees and guests are required to provide proof of age if asked by the door staff, and you can be refused entry if you are unable to do this. Please note that any Exeter student who forgets their UniCard will not be able to enter by quoting their student number unless they can also produce proof of age.
  7. ENTRY RESTRICTIONS: All regular nightclub events are open to UniCard holders and guests only, unless specifically noted on the event page.
  8. CONCERT ADMISSIONS: All concerts and gigs which are open to the general public are AGE 14+ unless specifically noted on the event page. Please note that proof-of-age photo ID must be presented on the door in this instance, otherwise alcohol purchase will be prohibited.
  9. RE-ADMISSION: Re-admission is not allowed once you have attended an event, unless specifically approved by the manager on duty.
  10. RIGHT OF ADMISSION: Right of admission is reserved by the venue management. You are subject to University of Exeter Students’ Guild’s event admission procedures, and can be refused entry if you breach these.
  11. TRANSFERS: Your UniCard and tickets are not transferable – i.e. you cannot lend it to anyone else to get into the venue.
  12. QUEUEING: Every effort will be made to allow priority queuing at all events – however, please note that this cannot be guaranteed. For busy or sold out events, it is recommended that you arrive as early as possible to avoid having to queue any longer than is necessary.

 

Saturday Night Lemmy

 

  1. THE LEMON GROVE OPERATES AN ELECTRONIC TICKETING SYSTEM. All tickets purchased online are assigned to your personal account and then accessed on the door by scanning your UniCard. You can check your purchase history at any time by logging into the Students’ Guild website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen. A maximum of 2 tickets can be purchased on each account.
  2. MEMBERS OF THE GENERAL PUBLIC: Please note that the general public are not permitted entry to student only events unless you are attending as a guest of a current student member or via tickets purchased with an Alumni account.
  3. BRINGING GUESTS TO THE LEMON GROVE: University of Exeter Students’ Guild members are able to bring a maximum of 1 guest to any event. The easiest way for students to do this is to purchase their guest’s ticket on their Students’ Guild account - your guest will then need to arrive with you to the event and bring their own photo ID as proof of age.
  4. IDENTIFICATION: Students must bring their UniCard to every event they wish to attend for identification purposes. For members of the public, photo ID will be required (e.g. passport, driving licence, and proof of age card).
  5. AGE RESTRICTION: All regular nightclub events are restricted to AGE 18+ unless specifically noted on the event page at www.exeterguild.com. All attendees and guests are required to provide proof of age if asked by the door staff, and you can be refused entry if you are unable to do this. Please note that any Exeter student who forgets their UniCard will not be permitted entry.
  6. ENTRY RESTRICTIONS: All regular nightclub events are open to UniCard holders andguests only, unless specifically noted on the event page.
  7. ADMISSION: Admission to all events with a prepaid advance ticket is guaranteed (subject to advance registration where applicable). Time restrictions may apply – please see individual event details for more information.
  8. RIGHT OF ADMISSION: Right of admission is reserved by the venue management. You are subject to the Lemon Grove door entry policy event admission procedures, and can be refused entry if you breach these.
  9. TRANSFERS: Your UniCard and tickets are not transferable – i.e. you cannot lend it to anyone else to get into the venue.
  10. QUEUEING: Every effort will be made to allow priority queuing at all events – however, please note that this cannot be guaranteed. For busy or sold out events, it is recommended that you arrive as early as possible to avoid having to queue any longer than is necessary

 

Student Group Events Terms & Conditions

 

  1. UNIVERSITY OF EXETER STUDENTS' GUILD OPERATES A COMPLETELY ELECTRONIC TICKETING SYSTEM. All tickets purchased online or at Guild Information Point are assigned to your personal account and then accessed on the door by scanning your UniCard. You can check your purchase history at any time by logging into the Students’ Guild website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen.
  2. MEMBERS OF THE GENERAL PUBLIC: Please note that we do not issue physical tickets for events at University of Exeter Students’ Guild. Your tickets are assigned to your personal account and then accessed at the door by quoting either your name or reference number (as noted on the confirmation email you should receive after completing your purchase). If you are able to bring a print-out of this email, it will speed the process along on the door. You can check your purchase history at any time by logging into the Students’ Guild website and clicking on the relevant section of the 'Your Profile & Account' link at the top of the screen.
  3. TICKETS BOUGHT VIA EXTERNAL OUTLETS (INCLUDING SOCIETY REPRESENTATIVES): If you are attending a gig at University of Exeter Students’ Guild and have purchased tickets from an external outlet, they will advise you as to whether or not they will be sending out physical tickets prior to the event. If this is not the case, your details will be referred to us and we will cross your name off a purchasers list at the door.
  4. AGE RESTRICTION: All society events are restricted to AGE 18+ unless specifically noted on the event page. All attendees and guests may be required to provide proof of age if asked by a committee member or a Students’ Guild member of staff.
  5. CONCERT ADMISSIONS: All concerts and gigs which are open to the general public are AGE 14+ unless specifically noted on the event page.
  6. RIGHT OF ADMISSION: Right of admission is reserved by the venue management or committee. You are subject to University of Exeter Students’ Guild’s event admission procedures, and can be refused entry if you breach these.
  7. TRANSFERS: Your UniCard and tickets are not transferable – i.e. you cannot lend it to anyone else to get into the venue.
  8. RESTRICTED TICEKTS The ability to purchase tickets can be restricted to specific groups, for example members or students. Where multiple tickets are purchased of a restricted type the committee and Students' Guild reserves the right to refuse admision to events, issue a refund or charge additional fees prior to or at the event if you are not able to prove that the additional ticket holders in the transaction meet the eligability criteria for the ticket type. A society retains the right ot check this status prior to or at the event. Additional charges are limited to the difference between the restricted and unrestricted ticket cost and may be subject to payment charges.

 

Refunds

 

ALL TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERRABLE.

 

All tickets sold for University of Exeter Students’ Guild events, either online or at the Guild Information Point, are subject to the terms and conditions set out on the Students’ Guild website and to the venue regulations. A breach of any of these conditions may render your ticket invalid. 

All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to illness or injury). Please note that this is standard practice at every entertainment venue in the UK.

However, there are certain instances in which a refund may be given:

 

The entire event has been cancelled by University of Exeter Students’ Guild or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase. Please note that relocation of the event to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders.

The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

For single-headliner gigs, full refunds will be offered when the headline artist has pulled out and this has meant that the event has no longer taken place. For events with multiple headline artists, University of Exeter Students’ Guild management reserves the right to change the billing as a result of external circumstances. Where the event has taken place, refunds will not be offered, but all efforts will be made to source an equivalent replacement headliner.

The event has sold out, and there are people waiting for extra tickets.  In this instance refunds may be given, and the tickets then resold to people on the waiting list, once the re-sale cash has been received in full.

In all instances management’s decisions is final, based on the individual circumstances, and not open to discussion.

 

THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.  If you have a question or query, then please ask to speak to the Licensed Trade Manger (Chris Young).  If you are not happy with the outcome, then you may exercise your right under the University of Exeter Students’ Guild Complaints Procedure.

 

Physical Ticket Replacements

 

For events with physical tickets such as the University of Exeter Students’ Guild Freshers’ Ball or Grad Ball, it is the responsibility of the individual purchaser to keep their ticket safe once it has been collected from Guild Information Point.

Please note that replacement tickets will not be issued in the event of their loss or damage, and will need to be repurchased in this instance. It is advised that you write your name and Uni number on the back of your ticket so that it can be returned if handed in.

Postage fees are not refundable.

 

Membership

 

Membership of University of Exeter Students’ Guild student groups is available to current registered students, staff and Associate Members. Memberships will be valid until the 31st July of each year (included), regardless of when it was purchased during the academic year.

During student group activity, members are expected to observe the policies and regulations of University of Exeter Students' Guild and are subject to the Students’ Guild and University disciplinary procedures.

 

Under 18 Membership

 

Membership of the following student groups is limited to those who are over 18 only.

  • Poker Society
  • Real Ale Society
  • Cocktail Society
  • Pong Society

This list may be amended at any point by University of Exeter Students’ Guild without notice. Where this results in the termination of a membership, a pro-rata refund of the remaining membership will be issued upon request.

 

Refunds

 

A cooling off period of four weeks from the start of the autumn term is provided to ensure individuals are comfortable with groups that they have joined. During this time a full refund will be issued through the Activities and Volunteering Department. After the four week cooling off period refunds must be agreed by the student group committee and may be issued pro-rata to the amount of the membership year remaining and less any costs incurred in the issuing of the refund.

 

Students' Guild Marketplace

 

The marketplace feature on the website is provided to allow users to buy and sell items between users. 

 

Use of the Marketplace is done at your own risk and the Students' Guild will not be held liable loss or damages occurred as a result of the use of the the Marketplace, nor will the Students' Guild arbitrate or otherwise assist in resolving and disputes that occur as a result of the use of this facility. 

 

Only items that you have ownership of should be sold or exchanged via the marketplace. 

 

The Students' Guild reserves the right to remove any listing at any time.

 

Merchandise

 

Hoodies & Clothing

 

By purchasing clothing from www.exeterguild.com you agree to the following Terms & Conditions:

 

Purchase

 

Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination. A receipt email will be sent upon completion of your order. Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at guildshop@exeter.ac.uk. Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.

 

Postage

 

The charges for postage and packaging are added to the cost of the item and are necessary for us to dispatch your garment to you. There are three charges – UK, Europe and International. Should you order more than one garment the postage and package charge will reflect this.

 

Returns & Refunds

 

If you wish to return your item, please email guildshop@exeter.ac.uk in the first instance, or call 01392 723557 explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage. We will not accept returns in the following cases:

  • The garment has been worn (unless there is a provable quality issue)
  • The garment has been proven to be deliberately damaged
  • The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met (i.e. has not been worn and is returned in its original packaging)
  • The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection
  • The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging

All refunds will be issued by University of Exeter Students’ Guild. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.

University of Exeter Students’ Guild will not be liable for the refund of postage and packaging costs except where you have been sent the incorrect or a defective item. Claims arising from damage during the delivery process should be pursued with the chosen delivery company (usually Royal Mail).

 

Website Use

 

Acceptable Use Policy

 

This Acceptable Use Policy is intended to help create an atmosphere in which freedom of speech is balanced by self-discipline and a mature attitude to discussion. We encourage people to join these discussions and it would therefore be very surprising if exchanges did not occasionally become a little heated.

Discussion Moderators are available to help you to get the most out of participating in online discussions and to ensure that these rules are observed.

By participating in the portal and forums, you are deemed to have agreed to abide by the rules. Although the Moderator cannot take responsibility for monitoring every message that is sent to the website, we must reserve the right to remove items submitted from anyone who repeatedly ignores these rules.

 

Personal Identification

 

All messages sent to a discussion will require your University username and password. Do not represent yourself as another person.

 

Use of Language

 

Messages should not be malicious or designed to offend. In particular, the use of swear words or undue profanity is discouraged. By participating in any discussion, you undertake to indemnify us and our employees and sub-contractors against any liability arising from any obscene, defamatory, seditious, blasphemous or other actionable statement published by you on this site and against all damages, losses, claims and costs (including, without limitation, fines and expenses arising out of or incurred in conducting or defending any proceedings) arising from any such actionable statements.

 

Conduct of Discussion

 

The Discussion Forum is intended primarily for topics relating to University of Exeter Students’ Guild and for the discussion of items of membership interest. Please try to keep to the topic.

Your message should be within the scope of the subject under discussion. If you make a contribution that is inappropriate to the subject under discussion, you may be directed by the Moderator not to raise the matter further or to raise it within a separate discussion group.

No reference should be made to the personality of other participants in a discussion, nor should attacks be made on an individual's character unless the person concerned has already chosen to bring his or her personality into the issue under discussion.

One-to-one arguments, disagreements and disputes of a personal nature must be conducted through private email and not through public discussion.

You should remember that you are legally responsible for what you write. By participating in a discussion, you undertake to indemnify us and our employees and sub-contractors against any liability arising from any breach of confidentiality, copyright or other intellectual property right published by you on this site and against all damages, losses, claims and costs (including, without limitation, all expenses incurred in conducting or defending any proceedings) arising from any such publication. You must not make statements that are libellous, obscene, seek to incite racial hatred or otherwise break the laws of the United Kingdom.

 

Private Email and Club / Society emails

 

If a person has sent you a private email, you may not forward it to a public discussion group without the prior consent of the person who sent it. This does not prevent you forwarding private email to the Discussion Administrator should you consider this appropriate. Any contact information you may be granted access to on the site should remain within it and not used for any other external emailing purposes. Any unauthorised attempt to extract or expose personal information for use outside of the Portal system will be subject to University of Exeter Students’ Guild disciplinary procedures.

 

Advertising and Research

 

Advertising and Research will only be accepted when operated by or approved through the University of Exeter Students’ Guild Communications & Marketing or Sales Department. A fee will be charged for this service.

 

Complaints about a Breach of these Rules

 

Complaints about a breach of these Rules should ONLY be made by private email to Communications & Marketing Manager in the first instance. They will duly notify the University of Exeter Students’ Guild Website Administrators of this breach.

The Students’ Guild Administrators will take timely and appropriate action with regard to the complaint.

 

Deliberate Abuse and / or Misuse of the Portal

 

Any attempt to circumvent or manipulate your access rights to the portal will be treated as a disciplinary offence and treated in accordance with the University of Exeter Students’ Guild's disciplinary procedures. Your access to this site is granted to you as an individual and your login details should be treated as strictly private and confidential in line with the University’s IT Policies. It is a disciplinary offence to share your access details with other users. Should you suspect that your account is being used by another person, you should change your password immediately.

 

Use of Student Group Website Admin features

 

As a result of your position within the University of Exeter Students’ Guild you may be granted access to additional features for the sole purpose of administering your group and group business. Use of these facilities for non group business may result in these features being withdrawn and if appropriate further disciplinary or legal action

Data is provided for the explicit purpose of group business and should not be extracted from the system or shared with third parties without express permission of the Activities & Volunteering Managers.

The email system is provided for the distribution of messages relating to society business and should not be used for other purposes, including distribution of solely marketing messages from third parties. Where this is required as part of a sponsorship agreement with a third party this should be approved by the Sales Manager. The content of emails should be of an acceptable nature as outlined elsewhere in the acceptable use policy. 

 

Site Content

 

Whilst every effort has been made to ensure the accuracy of information displayed on this site, no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.

University of Exeter Students’ Guild will accept no responsibility for any loss or damage of whatever nature arising from the use of, or inability to use, this site, or from any error or omission in information contained in the site.

University of Exeter Students’ Guild reserves the right to amend or otherwise alter the information displayed on this site. Whilst every effort is made to ensure this site provides a safe environment for all visitors, the dynamic and open nature of areas such as the discussion forums and notice boards prevent the Students' Guild from monitoring all content posted here. Content of a questionable nature can be reported to the Communications & Marketing Manager in the first instance. Any links to other websites provided by this website have been included for convenience only, and University of Exeter Students’ Guild accepts no responsibility or liability for the contents of any linked website. The inclusion of any link does not imply endorsement by University of Exeter Students’ Guild of any linked website or its provider. Copyright in the content of the site and Students’ Guild trademarks, logos and brands contained in the site belongs to the University of Exeter Students' Guild. Users are permitted to download and store (on a temporary basis) any of the contents of this site, provided this is solely to view such contents using a personal computer. Users are forbidden to permanently copy or store or in any way redistribute the contents of this site unless explicitly authorised to do so.

University of Exeter Students’ Guild is not responsible for the content for third party sites.

 

Updated 02 December 2014

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